00:00:03
now well let’s first start with just a brief introduction about you because well I the funny part is that I actually watched our first call back today because I’m trying to improve my own skills and which is why I also watched oracol back but we know each other for I think two two months three months now and it feels much longer than that usually good right yeah yeah I think so yeah I mean we’ve uh we’ve been through so many things together in the past two months we’ve accomplished so much so just feels like

00:00:39
a a much longer period of time it does right but just for like the people watching who don’t know you I mean I by now know you but can you just give a brief introduction absolutely might there might be a discrepancy between my description and yours but the way I would describe myself more would be I mean in general I would like to think of myself as a loving father a loving son a good husband and a good friend and a good listener especially at work right um that’s in general but I would say that

00:01:16
on a professional kind of level I am the obsessed person obsessed with service Prim primarily but also obsessed with continuous Improvement hence the name of the company which we’ll get to in a second so I date back 20 years that’s when I started my career right and I’ve been in gaming for around about 15 15 years predominantly um I love startups more than big corporate machines so getting your hands dirty building everything from from the ground up um and of course that’s enabled me to be involved in so

00:02:04
many different things getting your hands dirty as they say and and of course that’s that’s how you learn no shortcuts taken and I’ve made my way through to where I am today of course um and just fast forwarding 15 years we’ve last year we’ve actually come up with this idea to build a company um and of course course we just wanted the company to be more more meaningful than just a company just needs to have a values behind it it needs to have a meaning it needs to have a purpose um and today I’m the CEO of

00:02:44
Kaizen which offers services to I gaming companies predominantly in in three different areas but I’m sure that you’ll ask more questions regarding that so we can stop at that I mean feel free to go ahead if that’s okay I’ll have I’ll have the chance to do that I’m sure okay we will see yeah that’s a that’s a good introduction and and if you had to describe yourself in well if others would describe you in one sentence for example stala or savior I think they’re

00:03:19
the best to actually do it or if you had to describe yourself in three to five words how you how would you do that okay starting with your first question if others were to describe me I I I believe it would depend on who would do that right and and at which moment in life they would have kind of of met me um what were the circumstances at that time so on so forth but specifically um mentioning two of the co-founders of Kaizen coose two workers of mine stall and savior I would say briefly um they

00:03:58
would say he’s demanding but he’s a good leader or at least that’s what I’m hoping that they would say um then in terms of how I would describe myself right um five five words I would just limit that to one one word without um any thinking Morris I I would just I would just limit that to obsessed um and of course you know obsess ssession is not necessarily good um when it comes to anything right there needs to be balance balance is is is very important in life but MH there’s this

00:04:41
natural Obsession that comes from within me when it comes to being a bit better today than I was yesterday whatever that is right depending on the on the personal goals of of that individual could be I know could be something related to work could be your relationship could could be your family could be something that you just enjoy doing but my main purpose I would say in life is just to give it my all um and become better every day isn’t it interesting in every single person is a different in every single person you

00:05:20
exist in a different way they see you in a different way absolutely absolutely but I I I think your uh description is very accurate to be honest my own interpretation of myself I would say yeah it’s an accurate one I think I was watching that call back and uh I I really enjoyed it even watching it back to be honest but um even then it was very observant just um what’s the what’s the proper term for it like just very OB observant and trying to acquire knowledge not per se judgmental in any

00:06:05
way but just trying to find information and the right answer absolutely I mean with uh with Obsession also comes Focus right there’s only so much time in our lives and and of course we need to be we need to be I don’t know Sons daughters we need to be parents if there’s kids involved we need to be friends we need to sleep we need to eat so on so forth right so like I said there’s only so much much time um so it’s absolutely fundamental to just focus on the important things in life what matters

00:06:38
most and that’s what I obviously try and do most of the time I succeed but obviously sometimes it’s not that easy to focus it’s hard man and there’s but there’s only there’s only a very very limited amount of things that really do matter but what motivated you to start with Kaizen at the end of 2023 yeah um I mean from a very young age just looking back one thing that I discovered early in life I would say and by early I mean probably early 20s right is what I wanted to do in life

00:07:25
meaning 15 years ago now uh the the plan was clear so what I’ve accomplished today is what I’ve planned for myself 15 years back maybe the timelines were not that accurate but the end goals were as they are today I mean the you know the destination should not should not change but of course the route is going to change many many times yeah but ultimately the most important thing is is is that you just end up at your ultimate destination so my my desire was always to run businesses and I’ve done that for um the

00:08:15
past 10 20 years I would say um main difference was obviously that I ran other people’s businesses um but but I’ve learned so much doing that and by that I mean you don’t just learn what works but equally and as importantly you learn what doesn’t so we just felt that I mean it’s never the right time to do anything Morris uh at least that’s how I feel right it’s never the right time to have the first kid never the right time to have the second never the right time to take that

00:08:52
trip to Thailand or start a company but obviously time keeps on on going by so the best way to do something is just by doing it and then just winging it along the way I mean if you have that mindset which I know you do um where you know you’re going into something it’s not going to be be perfect you’re going to make Mist mistakes along the way but you’re completely fine with that because you just adapt and and you’ll grow and you’ll continue improving your yourself then then you just need to jump right

00:09:32
into it right so that’s what we actually did um and by we I mean myself Savior and staller we worked in a company and we worked pretty much we we wore the same hats as we do today more or less right so we worked well together um um we were all experts in our respective field um and then this opportunity came along and the rest is history it’s been a good a tremendous 15 months I would say um and we’re very much looking forward to the next 15 months what a what a beautiful story yeah you have this Chinese saying right

00:10:19
the best time to start was 20 years ago and the second best is today absolutely I mean absolutely for me that’s a bit difficult when 20 years ago but yeah but obviously you know in in hindsight everyone’s smart things are are very easy in in hindsight um so you just need to start and uh and you just need to do it today like you said you know there’s no tomorrow um and and and I can be quite you know I can be quite pushy and I can put quite a bit of pressure on other people around me not necessarily just at

00:11:04
work but even in my personal life right in my household for example um because I go by that Mantra but like I said earlier on during this call there’s only so much time so I just want to make the most out of it so no wasting time just start today it’s almost as if I hear myself talk there yeah I know that you and I have a lot in common we’ve uh had lengthy discuss discussions during these two months yeah we have but what is the what’s the most valuable lesson that you have learned

00:11:44
now in the CEO role or maybe also what’s something you learned before the role but had to relearn because you were in this position okay I mean look in general generically the best lesson not tied to this role but the best lesson life has taught me was hitting rock bottom because once you do that the only way is actually up so there’s so many things that you actually learn when you scrape the bottom um but then in terms of this role if I had to live I mean there’s so many things that I had to learn right as a

00:12:31
CEO my previous roles none of which included that title um so taking a step back taking a step back would uh would probably be the the main thing that I had to learn and and by taking a step back I don’t mean just you know delegating stuff and watching a game on TV but just thinking about the bigger picture just making sure that all of the components are are are working towards your trajectory which is which is the end goal but you don’t necessarily have to be involved in the nitty-gritty for a

00:13:15
better lack of lack of better terms right you just need to make sure that all of the components are moving in the right direction so that is the main thing that I’ve had to um learn I would say that’s easier said than done I always tend to default back to I will just do it because especially when you know how to do it better or how to do it in a different way that you think is better but then you have to let go of the idea of perfection which is some sometimes difficult absolutely I mean just sounds easier said than done

00:13:59
right sounds very easy to some just to let things go and let others run with them but um especially if you know the person is a perfectionist which which I tend to be um it’s quite hard and there’s books completely dedicated to the art of Delegation which I have gone through and which I have read over the years and I would say that it’s an art in itself to just learn how to delegate stuff and just Overlook the process as opposed to doing things yourself because like you said if you want something done right you just do it

00:14:41
yourself but by doing that what you’re doing is there’s only limited time like we keep on saying so you’re just limiting your ability as a company to achieve more yeah yeah there’s a there’s a balance between the to right so it’s the same with the the CEO of the like publicly traded company I told you about like he had but this 20 8020 rule of him saying it’s more important to get it done than to do it right that’s uh yeah and I wish uh and I wish I could uh turn my camera

00:15:19
around the only Banner or poster that I have here hanging in this room with me says get done if if we can say that I’m sure it’s fine um and recently on LinkedIn I’ve actually written a piece um about the 020 rule I mean one one one rule that I live by is you have 30 seconds to make a decision right or most decisions need to be done within 30 seconds knowing that 80% of the time you’re going to get that right 20 % of the time you’re not going to get that right and you just need to be

00:16:04
comfortable with the with that idea because otherwise and I’ve been personally you know victim of this for many many years in the past you just end up spending three or four times the amount of time trying to get that task up from 80 to say 85 or 90 never to Perfection so 8020 is definitely the right balance yeah yeah it is it but it’s easier set than done unfortunately but you always had the vision of starting your own company and or being involved in bringing startup making startups bigger if you look back and your 20 year

00:16:51
old self would you expect to be here or would you expect to be somewhere else but like what was your vision at 38 yeah again good question um from memory what I can tell you is that when I was in my early 20s um I I had goals and I and I call these the smart goals right specific measurable achiev achievable realistic And Timely so from a very young age I always found it extremely helpful to just jot down ideas on paper into goals done from goals into smaller deliverables then from smaller deliverables into an actual action plan

00:17:51
which you just execute right because so many people have so many brilliant ideas but the problem is the execution part they either never get round to executing them or they start executing them because there’s motivation but their motivation um tends to aband in US sometimes and discipline does not kick in to replace that motivation and we just go uh by um as we normally do so going back to your question though um when when I was 20ish years old um I I I wouldn’t say I really pictured myself at the age of 38 but I can tell

00:18:40
you that I used to picture myself at the age of 30 and I had this Vision in my head right um I’ve always used to say that by the time I’m 30 years old I’m going to have a doctorate that’s that’s one thing because as we’ve discussed in the past I used to be a very Avid academic right um yes so that’s definitely one thing then the second thing would be um I’m going to be married happily married I’m going to have a family kid or two um some pets pets as well um uh and uh definitely in my career I’m

00:19:21
going to have my own company along with other things right but the interesting part is that I hit 30 8 years ago and when I did hit 30 I had accomplished some of those things that I had jotted down a decade back but not all of that but one thing I realized more is and I I must let tell you that um probably this was also one of the biggest learning Curves in my life right I I used to believe not sure whether I used to genuinely believe or whether I used to trick my brain into believing that as soon as I take those goals off of my

00:20:12
list I’m going to feel different I’m going to feel more accomplished I’m going to feel more happy but that’s definitely not the case in life you just need to enjoy every part of the journey every moment that you can right um so so when I reached 30 I’ve achieved some of that I did not achieve all all of the tasks on the list but I can share with you that I have actually achieved everything on that list this year um upon turning 38 there’s some other things which I did not mention but those

00:20:48
have also been ticked off so the next thing now is what’s next right what goals what meaningful goals should I set for myself for the coming decade or two and I can just share with you that one of the main goals now in my life is giving back um goals to not necessarily align with my goals from 10 years ago goals just change moving forward so the biggest lesson was that you should enjoy the journey and not the goal achieving the goal yeah one of the biggest lessons I would say is definitely not thinking in any way shape

00:21:40
or form that once you hit those goals there’s this magic switch that’s going to go on which will make you feel completely different CU it will not so it makes you feel accomplished for a while but that feeling will vanish and once that feeling you know vanishes then that’s the challenging part so super important um to actually reward yourself and enjoy every bit of the moment even if it’s a struggle even if it’s a painful moment you just try and you know make the most out of that

00:22:26
moment because that’s also a beautiful part of the journey maybe not at the time but retrospectively it is it’s a part of life right so enjoy life not just the positive side of life indeed yeah that’s a good lesson um which uh I try to apply every day please do and now you’re trying but before we get into the next stage like let’s get into the now so you’ve built kaisen together with stola and savior um if you want to I mean you can give a brief overview just so that everyone knows uh

00:23:14
what Kaizen does um if absolutely so as we briefly mentioned before Kaizen offers three services predominantly but not just to the I gaming industry so the first one of which is customer Serv native customer support mainly um 247 and then there’s risk payments and fraud anything from customer payouts to kyc and then ultimately um payment IQ orchestration platform management so basically we have the expertise to go into the payment IQ setup or a similar setup say pris for example and and we can um integrate new payment methods we

00:24:02
can improve acceptance rates so on so forth so those would be the three services that we offer today yes but we already went there a bit but uh in ter in terms of I asked what changed compared to what you did previously but also what are you trying to build like what’s the the the the what are the core values you’re trying to install not only within Kaizen but also try to share with [Music] Partners yeah that’s a deep question isn’t it because Kaizen goes well beyond profit margins I mean of course

00:24:53
you need healthy profit margins to to to keep this engine going right it’s a it’s it’s part of the game of business isn’t it but um but I I think that what we’re trying to create here is much bigger than that um we’re trying to create a legacy to begin with um and we’re also trying to create or Define a new meaning for culture so many times I there particularly in the I gaming industry but not just limited to that um I just feel like there’s this very wrong definition of what culture means I mean

00:25:43
if I had to very briefly explain that to you I think that culture is the feeling in your in your belly on a Sunday evening right knowing that you have to go back to work or report back into work work on a Monday morning so what we’re trying to create is a workplace where people actually look forward to Monday mornings as much as I do mhm and Beyond just a paycheck or learning new skills or learning new knowledge or making friends at at work um one very satisfying factor and that’s partly what

00:26:28
I mean by Legacy here is when I meet people say 10 years after I would have worked with them and they would actually come up to me and say remember that time when we discuss this topic or when you’ve given me this advice here’s what I did and here’s where I am today thanks to that and that for me moris is 10 times more rewarding than a than a bigger B balance in a bank account right so uh I would say that those are the two main factors in terms of what we’re trying to build today but I will add a

00:27:08
third and that is service part of my obsession is definitely service right um and I just think that service is underestimated by so many almost taken for for granted um many times um but it’s so important at the same time isn’t it I mean if we just take the I gaming industry as an example online I gaming industry when a when a player actually logs onto a site a casino and there’s hundreds of them right um how would they select one and even more than that how would they stick around for long enough

00:27:56
and there’s only a few Criterion I think that actually contribute towards that because a lot of operators use the same game games use the same payment methods um similar bonuses so on so forth so what are the unique differentiators what’s what are the USPS out there right you can have better UI ux that could be one um you can have better technology that can also be another I would say but service is definitely one of them I mean service is one of those things that is very hard to replicate

00:28:45
and mainly that’s because service maybe not fully but a major part of service is actually driven or delivered by human beings and no human being is actually the same as another human being right all of us are are unique so in delivering not just good service but actually great service you create a feeling and I think that that feeling is actually one of the main drivers that uh keeps players on coming back what an answer getting back to the first point I think it’s going to be difficult to make

00:29:36
people more excited to work on a Monday morning than you but I mean I I just want to get rid of the TGIF I’m not sure if you’re familiar with that saying but it’s a hanging I say thank God it’s Friday I I I I just hate that you know I uh I just want to replace that with TG thank God it’s Monday that is that is you know I forget which day it is and I used to work on Saturday and Sunday so I mean you installed that feeling within me but I already had it before yeah then that doesn’t really

00:30:14
count then does it I mean contributing towards that every every person who has that feeling is is good right absolutely a good extra yeah but delivering that service that reminds me of Elon Musk saying the thing like how many companies are actually producing something which you actually are looking forward to getting there are not a lot of products that you actually or services that you actually want and you’re actually looking forward to being in touch again or getting overall yeah I and and just

00:30:53
to add to that moris I would I would defin definitely uh differentiate between needing and wanting massive difference between something you need and something you want um and and even though I would love for our customers to want our service it’s definitely something that they need so by default I am no salesman right and the way we normally sell our services to clients is not by convincing them that they’re that they need our service or that our service is one of the best out there but by helping them understand

00:31:47
themselves why it is that they need our service and how our service is actually going to contribute towards growing their business which which is a bit different in the way that works viav or versus the traditional selling mechanism I would say education based marketing right indeed don’t sell educate or provide value yeah and and why why did you decide to go in the igaming space was that accidental or what actually puts a smile on my face you know because um back in the days um 15 years ago that is I used to uh

00:32:42
actually work for a penny auction site not quite sure whether you or any of our listeners are familiar with the term um but basically it’s a concept which sits in between retake and gaming right so there’s an an element of skill which is it’s the G gamification of of retail basically so people bid towards an item so say there’s an iPhone um being put up for auction um and you and I are competing for that item so you buy uh what are called bids and I buy what are called BDS and then there would be a a timer

00:33:31
which resets every 15 30 seconds so I’m placing a bid and I’m incrementing or increasing the price of this item by 1 cent every time I bid and then the timer goes down to almost zero then you bid and by doing so you’re increasing the price by another Penny and the timer resets a s and we just keep on doing that now say we do that 100 times on an iPhone okay um what that means is that the price of that iPhone now is a euro because it’s 100 cents with bid 100 times and that sells for a Euro but the

00:34:19
true mechanism behind that is that we purchase those bids at a price so say each bid costs a euro then that would mean that the company has actually received A1 and that phone sold for1 and not a Euro and of course this not might not be the perfect example because an iPhone does not sell for for1 it does sell for more but in in principle that is how the how the me mechanism works and I remember just being fascinated by this by this me mechanism right um and then I discovered gaming and I and I and I just saw that so many

00:35:07
so much knowledge is is actually interchangeable meaning it could be applied across the penny auction industry over to the igaming industry whether that was customer support or or payments or fraud or operations so on so forth I mean the concept the foundation was actually the same the detail was was different so um I took my first job 15 years ago at um at a company uh by the name of of bat click um and uh and I was equally fascinated I would say by by the concept of igaming I mean my my main passion lies for operations I’m just

00:35:53
fascinated by the different mechanisms of of of an online mainly online organization and how everything just needs to work in tandem like like the rotary engine of of of of a watch right the minute one part of an engine breaks then the watch is going to malfunction so that just keeps on captivating me 15 years after and and I bet you that it’s going to you know keep on captivating me for the decades 15 years yeah yeah so that’s how it all started absolutely what interesting with the with the what is it the all the all the

00:36:43
diplomas and uh did you looking looking back like looking back would you have done it differently if you look back at it now yeah um in hindsight like I said you know everything is is is so much clearer um MH I I would have still done the same in part right meaning I wouldn’t have spent probably 12 or maybe even more um years studying and pursuing a um diplomas and and a degree and a master’s degree and then a a doctorate um that I had started um and this this all depends on what you want out of life

00:37:39
meaning if someone wants to become say a doctor you know then by default you would need to go to medical school and actually get that certificate um and there’s a lot of other similar areas out there where you would need to do the same but when it does come to business I think what um academics actually do is they teach you how to be disciplined as an example um they actually teach you how to be patient mhm and there’s other qualities that they do actually teach you but then conversely there’s other things

00:38:29
which did not work in my favor right and one example would be um in academics normally the answer is either right or wrong but as as we both know in life and especially in in business doesn’t really work like that right I mean it’s most most of the time it’s trial and D it is yeah so change in that mindset was was was very hard for me so just to answer your question now in hindsight I I would uh I would definitely I would definitely Li you know limit the amount of knowledge that I actually took him to maybe 20% of the

00:39:19
100% And I would limit my time effort and and energy the remaining 80% towards towards um doing just just doing just starting a business earlier in life for example because the amount of of knowledge you uh accumulate by actually doing versus just studying is tremendous and of course it’s completely you know different when you read something and when you actually experience something because there’s so many variables that are introduced by doing that you don’t get experience by just

00:39:59
reading and studying like yeah you might be a genius in in Cashflow on paper but running the business actually introduces feelings for instance and you wouldn’t have been taught how to manage those feelings so very interesting indeed though it is yeah yeah it’s interesting that you mention feelings as well I I I used to have a friend who is a Trader and the most difficult part about trading is the feeling that you’re losing out on money not the trading itself yeah indeed indeed moris so that’s an interesting variable

00:40:47
indeed and and if I just may add to that um I I do remember uh when Bitcoin was starting to be become popular um just just like you know many others I I used to spend hours um staring at that screen and sometimes even I used to even have problems falling asleep um and it’s and it’s a game of discipline right I mean unless you’re a day trader um I just you know hear from people like Warren Buffett or other very successful um entrepreneurs in this area yeah um and they all share one common

00:41:30
thing invest for the long term and that is something that I did not have the ability to do back then right kept on buying um buying when it’s high uh selling selling when it’s low basically so again ties to what we were saying before you can learn on paper but in real life everything tends to uh turn out different it does yeah it does so it the history doesn’t really matter in that sense but it still gives us data to move forward to make better decisions moving forward yeah which is also why I had

00:42:10
that conversation with Chad GPT a few weeks ago I always have conversations with ch GPT about things which are going on in my life but about growth and and how you can instead of making it accidental which is for most people how it goes making it more structured moving forward but yeah um but the history doesn’t really matter eventually because it’s already happened yeah I guess history is is is quite important um for us to look retrospectively and um and be able to learn from what happened in the past and

00:42:52
and just you know project that into the future um yes so now you don’t no longer trade on bitcoin no I don’t it’s eating away so much energy as well for doing like things that actually matter I mean I mean you know you know it does matter um uh to those people that that actually have the ability to uh do it properly because because Bitcoin has hit an alltime high so of course in hindsight I just wish I had you bought left those Bitcoins alone I did actually buy them problem was not buying them problem was just leaving

00:43:42
them alone let them be when I bought Bitcoin back in the days I remember buying them at €3,000 a Bitcoin and uh there were 100,000 today so yeah I think the alltime high hit 108,000 but uh yeah so pointless milk though it is it is yeah but what did it teach you for business right now being more patient yeah I mean or definitely Morris definitely um must confess that uh patience is definitely not my uh strongest uh suit um uh um but patience is definitely an important you know factor in in life and

00:44:38
you know there needs to be a balance between being patient for too long and just seeking for almost immediate results because you know patience does not apply to all of the situ all of the the different situations an instant gratification doesn’t apply to all of the different situations either but I think that experience in life tends to teach you where you need to be patient and when you actually need to have the ability or a good sense of judgment to let something go otherwise that patience is going to turn into hope

00:45:25
and hope doesn’t always turn turn to uh be a successful story right I mean I hope this is a good strategy there’s this there always is a quote around almost everything and I usually know them as well but um there’s this one which is be impatient with action but patient with results that’s a good saying it is and and it applies to how you’re already living life by pressuring people into doing things healthy pressure of course it is it is yeah that’s the thing usually people delay things without any

00:46:12
good reason if you really think about it like how long does it actually take that to send that message to someone or to do that thing on your to-do list which has been pushed forward for two weeks now like how long does it actually take it it looks so much bigger or it it seems to be so much taking so much more time in your head but in essence it’s just five minutes 30 minutes maybe absolutely and I think you’ve just nailed it you know um human beings are a creature of habit and and everyone is you know I

00:46:50
don’t doubt for a second When someone tells me that they’re busy but are we busy on the on the right things because you know essentially the the difference between you and I and between us and any other human being you know in in the world is not that they’re getting more hours during the day is it’s that they’re doing different things during that same same time span so just you know just a just a question for personal reflection are we busy on the right things yeah and usually that’s not the case I

00:47:31
always used to hate it when people told me that they’re busy because you’re not busy you just have different priorities which is why you say you’re busy um but I always used to hate it as it’s a deeper rooted uh is a state of mind thing it is yeah so I can obviously spend a day staring at something or obsessing over something which is not that important but that still still classifies as as being busy so when I’m stuck in this kind of mindset from time to time I’m just trying to um take a

00:48:11
step back and ask myself that question is this the most important T task because because you know sometimes or most times people actually end up doing what they’re comfortable doing or what they enjoy doing and they’re not doing what they what the business for example necessarily needs to be done right so yeah humans act as energy right so if you have two iron pins in a in a wooden block then the the and and you try to let energy go from or electricity go from Iron pin one to iron pin two then

00:48:56
it always has this like imperfect route to go to the other pin because it’s looking for the the route with the least resistance and humans are the the exact same we’re always looking for the path with least resistance even even and usually they’re looking for the path with release resistance right now which means that they will have a harder life later on but if you take a longer term view on it it’s easier to do another action absolutely agree with that but also I usually I always when I tend to work on

00:49:32
things I always try to think as well like am I doing it in the most efficient way and that annoys me like that’s that’s that’s it’s the beautiful time of the year where we can reflect and look back at what we have done in the past year and if we could have done anything differently or better right so I’m trying to learn from that right now to improve yeah continuous Improvement right exactly yes it’s a beautiful name from an SEO standpoint it could have been a better one but I mean that’s fine the decision

00:50:08
is already made and what do you what do you think um could be improved in this industry overall like what do you think others in the industry are doing which should be done differently or just a not the right way to look at it overall okay I mean in general I just feel like there’s been lack of innovation um and what I do mean by that is that there’s a lot of similarities there there’s a lot of overlapping um so without repeating myself Morris um I would like to see operators paying

00:50:59
more attention to Service as an example or anything else that can actually um give them a unique sustainable competitive advantage that’s easier said than done so but I mean yeah that’s usually what technology is right just people improving they’re improving a certain technology which already exists so what do you think is the most overlooked opportunity right now being different I would say that um simply because you know if you’re looking at a competitor um mhm and something’s proven

00:51:54
to work then obviously that that’s fantastic um you one big mistake I’ve made in my life Morris is I’ve I’ve waited unnecessarily probably more than a decade um and I’m still waiting by the way to come up with this unique idea that doesn’t exist out there right um but it it doesn’t have to be like that right um it doesn’t have to be a new idea I mean chances and odds are your idea idea does exist out there so if it does then you just need to do it better how is it done better it’s done better

00:52:37
by improving on it how is it improved upon but by doing it differently because obviously if you copy something exactly in the same manner someone else is doing it then then the result is um almost certainly going to be the same right um so I would just dare companies out there and I know it’s a bit ambiguous right but I would just dare companies um therefore people Behind These companies uh not to be afraid to make more mistakes to be more bold whether that means campaigns or whether that means um design whatever that is just

00:53:23
more Innovation and by innovation and I don’t necessarily mean a new currency right I mean that would be nice but it can be as minuscule um as can be but I just want to see more uniqueness in the industry I mean nowadays building a new currency is not that difficult um so it might might be an option but it it’s definitely a good one more authenticity more authenticity is exactly what the word I was looking for exactly so well I mean we are starting with that today but yeah that’s that’s a definitely a

00:54:17
good one uh but usually companies are too afraid to exclude a certain group of people just by saying certain things even though by saying that that will probably be more appealing to another group of people I mean in all fairness moris you know by by default in comparison to other um Industries say traditional banks for example um the gaming industry is is is is much more Innovative um operates at a much faster Pace right so if I’m comparing this industry um to other different Industries then then my answer would uh

00:55:04
would probably be different but if we’re comparing the different operators within the same industry then then my answer uh stands yeah it’s it’s yes like sh said right it’s a green field you can it’s still very Innovative but there’s room to to improve that being said what’s we already went there but what’s next like you already said like 20 years from now I have a certain plan we didn’t go there yet you said something around giving back but what’s the next

00:55:43
step for me as a person or for the company or both for both yeah okay well I mean look H in term in terms of me as an individual right um like I’ve mentioned earlier uh the first set of goals took two decades to accomplish what they have fantastic so uh what’s the next decade what are the next two de decades actually going to bring um and even though I Aspire and of course I’ll continue to strive to become better to grow this business to probably open up um more more businesses um comes by age I think also comes with

00:56:31
experience and and of you know seen seen similar things happening um with other people too but giving back to the community is definitely um something um at the back of my head right as an example we did not post about it but this year we’ve started with Kaiser um we’ve we’ve actually purchased um stuff which this orphanage um in a in a specific country uh needed and uh we’ve had employees members of our staff delivering that to to this orphanage right and uh might not have been tens of

00:57:20
thousands of of Euros but I can tell you one thing more is the sense of satisfaction that actually brings is can’t be compared to to any any other achievement out there you know so I definitely personally and we definitely as a company um will keep on focusing that I would focusing on that so I would say that that giving back to the community is at the very top of what I’ll be focusing on um in the coming decade or two just giving back and in terms of building new companies is there anything

00:58:05
in mind which is already or it’s just an ID and we’ll see what happens or I mean there again you know um just trying to find the right balance between diversification MH and strategic Focus meaning there’s a risk that if the timing is not right if you move too rapidly albe it I love moving rapidly um you risk drifting which I call Strategic drift at the expense of what you’re currently building so for the coming one two three years I would say I I would love to and it makes sense for

00:58:59
me to actually focus on continuing to solidify the foundation of Kaizen right um and building its potential I mean We’ve Only Just Got Started um one year three months ago and first forward to today um post actually went out earlier today where 4 people 40 members of of Staff um we’re servicing more than 30 operators out there or 30 Brands uh to be precise um so on so forth so looking back we’ve we’ve accomplished so much already but we haven’t even started to scratch the surface the potential out

00:59:48
there is just tremendous right so in the near future I’d love to continue expanding continue offering our services to other operators within the industry M and then as a Next Step I’d love for us to continue focusing on those three services and branching out to other Industries specifically I would say the Forex industry there’s a lot of similarities um um when it comes to the Forex industry and the I gaming industry at least in terms of the services that we offer um so I’d love to brunch those

01:00:31
out um and then once the company reaches a certain size then then who knows SK is the limit you know there’s definitely not a lack of ideas right that’s definitely not the problem but I just need to be very mindful of the timing the timing definitely needs to be right so I don’t think it’s the right time now to build new company is doing completely different things but it’s something that I’ll definitely be doing in the future after focusing uh more on Kaizen after another 3 to five years

01:01:11
yeah one to three years I’m sure