Terms & Conditions - | KYZEN Services

Effective Date: 1 June 2026

IMPORTANT NOTICE

These Terms and Conditions (“Terms”) govern access to and use of the website at kyzen.services and all related sub-pages (the “Website”) operated by Kyzen Group Limited. By accessing this Website, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not accept these Terms, you must discontinue use of the Website immediately.

1. About Us

Kyzen Group Limited is a company incorporated under the laws of the Republic of Cyprus (the “Company”, “KYZEN”, “we”, “us”, or “our”). Our registered address is Marathovounou, 15A, 3071, Limassol, Cyprus. We operate commercially under the trading name KYZEN.

KYZEN is a specialist business-to-business (“B2B”) managed services provider. Our core service lines are:

RFP (Risk, Fraud and Payments) Stream;
Customer Support (CS) Stream;
Payment Orchestration Management;
Payment Solutions;
Compliance Suite;
Payment Method Testing.

Our services are directed exclusively at registered legal entities and regulated businesses. KYZEN does not provide services to individual consumers (natural persons acting outside the course of a trade, business, or profession), and nothing on this Website constitutes an offer to provide services to consumers.

2. Use of the Website

2.1 You may use this Website only for lawful purposes and in accordance with these Terms. You agree not to:

use the Website in any manner that breaches any applicable local, national, or international law or regulation;
transmit any unsolicited or unauthorised advertising or promotional material or any other form of spam;
knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, or any other harmful programs or code;
attempt to gain unauthorised access to the Website, the server on which the Website is hosted, or any server, computer, or database connected to the Website;
use the Website to harvest, collect, or store personal data about other users without their knowledge or consent.

2.2 We reserve the right to restrict, suspend, or terminate access to all or any part of this Website at our absolute discretion and without prior notice, including where we reasonably suspect misuse or a breach of these Terms.

2.3 You are responsible for ensuring that all persons who access this Website through your internet connection or on your behalf are aware of these Terms and comply with them.

3. Services

3.1 The information published on this Website is for general informational purposes only and does not constitute an offer, solicitation, or binding commitment to provide any services.

3.2 The specific terms governing the delivery of KYZEN’s services – including scope, fees, timelines, service levels, and respective obligations – are set out in individual written service agreements executed between KYZEN and each client (“Service Agreement”).

3.3 These Terms govern use of this Website only. In the event of any conflict between these Terms and a duly executed Service Agreement, the Service Agreement shall take precedence.

3.4 KYZEN is a managed service provider only. KYZEN is not a Payment Service Provider, Electronic Money Institution, Money Services Business, Virtual Asset Service Provider, or any other regulated financial intermediary. KYZEN does not hold, control, or transmit client or end-user funds at any time. Payment processing responsibility remains exclusively with the licensed Payment Service Providers and financial institutions engaged directly by KYZEN’s clients.

4. Intellectual Property

4.1 All content on this Website – including but not limited to text, graphics, logos, icons, images, data compilations, software, and underlying source code – is the proprietary property of Kyzen Group Limited and is protected by applicable copyright, trade mark, database right, and other intellectual property laws.

4.2 You may access and view Website content for your own informational and business evaluation purposes. You may NOT, without our prior written consent:

reproduce, copy, distribute, or republish any part of the Website in any medium;
modify or adapt any content, or incorporate it into any other work;
use any KYZEN trade marks, logos, or branding in a way that suggests association or endorsement;
scrape, extract, or systematically download data from the Website using automated tools.
use any content from this Website to train, fine-tune, or develop artificial intelligence or machine learning models without KYZEN’s prior written consent.

4.3 Nothing in these Terms grants you any license or right in respect of KYZEN’s intellectual property except as expressly set out above.

5. Confidentiality

5.1 Any information you share with KYZEN in the course of exploring or engaging our services will be treated as confidential and will not be disclosed to third parties except: (a) as required by applicable law or by order of a competent court or regulatory authority; (b) with your prior written consent; or (c) to the extent the information is already in the public domain through no fault of KYZEN; or (d) to KYZEN’s employees, officers, or professional advisers who require access to the information for the purpose of evaluating or delivering the relevant services, subject to equivalent confidentiality obligations.

5.2 More detailed confidentiality obligations, including the scope, duration, and permitted disclosures applicable to active engagements, are governed by the relevant Service Agreement and any non-disclosure agreement executed between the parties.

6. Data Protection and Privacy

6.1 Privacy Commitment and Privacy Policy

KYZEN is committed to protecting personal data and processing it in accordance with all applicable data protection and privacy laws, including, where applicable, Regulation (EU) 2016/679 (General Data Protection Regulation or “GDPR”), the Cyprus Law Providing for the Protection of Natural Persons with Regard to the Processing of Personal Data and the Free Movement of Such Data of 2018 (Law 125(I)/2018), and any other applicable data protection legislation.

Our Privacy Policy explains how we collect, use, store, disclose, transfer, and otherwise process personal data in connection with the Website and our business activities. The Privacy Policy forms an integral part of these Terms and is available at kyzen.services/privacy-policy.

By using the Website, you acknowledge that you have been provided with access to our Privacy Policy and that the processing of personal data will be carried out in accordance with the Privacy Policy and applicable Data Protection Laws.

6.2 Cookies

This Website uses cookies and similar tracking technologies. Our Cookie Policy, available at kyzen.services/cookie-policy, explains which cookies we use, their purpose, duration, and how you can manage or withdraw your consent. Non-essential cookies are only placed on your device with your prior consent, as presented through our cookie consent tool when you first access the Website.

6.3 Enquiries and Communications

Where you contact KYZEN through the Website, including through contact forms, email addresses, or other communication channels made available on the Website, we may process the personal data you provide for the purpose of responding to your enquiry, assessing potential business opportunities, and maintaining communications with you, all in accordance with our Privacy Policy.

6.4 Further Information

For information regarding your privacy rights, the categories of personal data we process, the purposes and legal bases for processing, international data transfers, data retention periods, security measures, and how to exercise your rights, please refer to our Privacy Policy.

For any data protection enquiries, please contact us at legal@kyzen.services.

6.5 International Data Transfers

Given KYZEN’s international operations, personal data may be transferred to and processed in countries outside the European Economic Area. Where such transfers occur, KYZEN ensures that appropriate safeguards are in place in accordance with Articles 44–49 GDPR, including the use of Standard Contractual Clauses approved by the European Commission, adequacy decisions, or other lawful transfer mechanisms. Full details are set out in the Privacy Policy.

6.6 Data Security

KYZEN maintains appropriate technical and organisational measures to protect personal data and manages any personal data incidents in accordance with applicable Data Protection Laws. Further information is available in the Privacy Policy.

7. Third Party Links and Content

7.1 This Website may contain links to third party websites, resources, or services. These links are provided solely for informational convenience and do not constitute an endorsement, approval, or recommendation of those websites or their operators.

7.2 KYZEN has no control over the content, privacy practices, or terms of third-party websites and accepts no responsibility or liability in connection with them. We recommend that you review the terms and privacy policies of any third party website before use.

8. Disclaimers

8.1 This Website and all content published on it are provided on an “as is” and “as available” basis without any warranty of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, accuracy, completeness, or non-infringement.

8.2 KYZEN does not warrant that: (a) the Website will be continuously available or free from errors; (b) defects will be corrected; or (c) the Website or the servers making it available are free from viruses or other harmful components. You are responsible for implementing appropriate technical and organisational measures to protect your own systems.

8.3 Nothing on this Website constitutes legal, financial, regulatory, or professional advice. Specific advice relevant to your circumstances should be obtained from a suitably qualified professional.

9. Limitation of Liability

9.1 To the fullest extent permitted by applicable law, KYZEN, its directors, officers, employees, agents, and licensors shall not be liable to any person for:

any indirect, incidental, special, consequential, or punitive loss or damage;
loss of profit, revenue, business, anticipated savings, goodwill, or data; or
any loss arising from the use of or inability to use this Website, reliance on any information published on it, or temporary unavailability of the Website, whether arising in contract, tort (including negligence), breach of statutory duty, or otherwise, even if KYZEN has been advised of the possibility of such loss or damage.

9.2 All commercial liability in connection with the delivery of KYZEN’s services is governed exclusively by the relevant signed Service Agreement between KYZEN and the client. Service-related liability is subject to the caps and exclusions set out in that agreement.

10. Governing Law and Jurisdiction

10.1 These Terms are governed by and construed in accordance with the laws of the Republic of Cyprus, without prejudice to any mandatory provisions of applicable EU law.

10.2 Any dispute, claim, or controversy arising out of or in connection with these Terms, or their existence, validity, or termination, shall be subject to the exclusive jurisdiction of the courts of the Republic of Cyprus.

11. Changes to These Terms

11.1 KYZEN may update or amend these Terms at any time to reflect changes in applicable law, regulatory requirements, or our business practices. The revised Terms will be published on this Website with an updated effective date.

11.2 Continued use of the Website after the publication of revised Terms constitutes your acceptance of those changes. We recommend that you review this page periodically to remain informed of the current Terms.

11.3 Material changes that affect the processing of your personal data will be notified to you in accordance with our Privacy Policy and in compliance with applicable Data Protection Laws.

12. General Provisions

12.1 Severability. If any provision of these Terms is found by a competent court to be invalid, unlawful, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, lawful, and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted. Any modification or deletion shall not affect the validity and enforceability of the remaining provisions.

12.2 Waiver. No failure or delay by KYZEN in exercising any right or remedy under these Terms shall constitute a waiver of that right or remedy. No waiver shall be effective unless made in writing.

12.3 Entire Agreement. These Terms, together with the Privacy Policy and Cookie Policy, constitute the entire agreement between you and KYZEN with respect to use of this Website and supersede all prior agreements, representations, and understandings relating to the same subject matter. Service-related engagements are governed by the relevant Service Agreement.

12.4 No Partnership or Agency. Nothing in these Terms creates a partnership, joint venture, employment relationship, or agency between you and KYZEN.

12.5 Assignment. KYZEN may assign or transfer its rights and obligations under these Terms to any affiliate or successor entity without your consent, provided that such assignment does not adversely affect your rights. You may not assign or transfer your rights or obligations under these Terms without KYZEN’s prior written consent.

13. Contact Information

For any questions about these Terms, please contact us at:

Kyzen Group Limited

Marathovounou, 15A, 3071, Limassol, Cyprus

General enquiries: info@kyzen.services

Data protection enquiries: legal@kyzen.services

Website: kyzen.services

These Terms and Conditions are effective as of 1 June 2026 (Version 2.0).