In this special 10th episode, we welcome our first-ever client guest – Marcus Nokelainen, Head of Operations at Prime Entertainment. Together with KYZEN, Marcus takes us behind the scenes of launching Kahhaus, a streamlined Pay & Play casino brand built for simplicity, speed, and standout rewards in the fast-moving Finnish iGaming market.

From building a product-first customer experience to choosing outsourcing over in-house support, Marcus shares candid insights on startup agility, operational efficiency, and how Prime partnered with KYZEN to scale support without compromising quality.

Whether you’re launching a brand or leading a team, this episode is full of sharp takeaways from someone who’s done both.